Return & Refund Policy

Effective Date: October 2026

At WittyFare Agrovet & Farms , we want you to be satisfied with every purchase. If you receive a product that is damaged, defective, incorrect, or does not match the description provided on our website, please contact us as soon as possible.

1. When You Can Return a Product

You may request a return where:

• You received the wrong product.
• The product arrived damaged.
• The product is defective or not working properly.
• The product does not reasonably match its description on WittyFare.
• The product was supplied for a specific purpose communicated to WittyFare before purchase and does not meet that purpose.

Return requests should be made within a reasonable period after delivery.

2. Condition of Returned Products

For products being returned because of a change of mind, the product should be unused, undamaged and in its original condition and packaging.

Products that have been used, altered, damaged by the customer, or whose packaging has been substantially damaged may not qualify for a change-of-mind return.

This does not affect your rights where a product is defective, incorrectly supplied, damaged before delivery, or otherwise does not meet applicable consumer-protection requirements.

3. Products That May Not Be Returnable

For health, hygiene, safety, biological or perishable reasons, certain products may not be eligible for ordinary change-of-mind returns once delivered or opened.

This may include:

• Animal medicines and veterinary products where applicable
• Vaccines and temperature-sensitive products
• Live birds, chicks, fish or other live animals
• Seeds or biological products where applicable
• Opened or used consumable products
• Products specifically ordered or prepared for a customer

These exclusions do not prevent a customer from making a valid claim where the product was defective, incorrectly supplied, damaged before delivery, or otherwise failed to meet applicable requirements.

4. Refunds and Replacements

Depending on the circumstances, WittyFare may provide:

• A replacement product;
• Repair, where appropriate; or
• A refund of the amount paid for the affected product.

Where a product is confirmed to be defective or incorrectly supplied, WittyFare will work with the customer to provide the appropriate remedy.

5. Return Delivery

Where the return is because WittyFare supplied the wrong product, or the product was defective or damaged before delivery, WittyFare will be responsible for reasonable return arrangements.

For returns based solely on a customer's change of mind, the customer may be responsible for applicable return or delivery costs.

6. How to Request a Return

To request a return, contact WittyFare through our customer service or WhatsApp channel and provide:

• Your name
• Order number
• Product purchased
• Reason for the return
• Photos or videos showing the problem, where applicable

7. Inspection

Returned products may be inspected before a refund or replacement is approved.

If the product is found to have been damaged through misuse, improper storage, modification or handling after delivery, the return request may not be approved where the issue is not attributable to WittyFare.

8. Refund Processing

Once a refund is approved, WittyFare will communicate the refund method and expected processing time to the customer.

Refunds will normally be made through the appropriate payment method or another method agreed with the customer.

9. Contact Us